Frequently Asked Questions (FAQ)

Frequently Asked Questions - The 8Shift

Do you have questions? We have the answers! Check out our FAQ to learn all about our digital products.

🛒 Purchase and payment

Q: What payment methods do you accept?

We accept:

Credit and debit cards (Visa, Mastercard, American Express)
PayPal
Shop Pay
Apple Pay and Google Pay

Q: Are the payments secure?

Yes, absolutely! All payments are securely processed by Shopify Payments and PayPal with SSL encryption. We never store your credit card information.

Q: Can I get an invoice?

Yes! You automatically receive a receipt by email after each purchase. You can also download your invoices from your account.

Q: What currency are the prices in?

Prices are displayed in the currency indicated on the website. Your bank will automatically convert the amount to your local currency.

📥 Download and access

Q: How do I access my products after purchase?

You have two options:

By email: You will receive an email with your download links within 5 minutes
Member area: Log in to your account on the8shift.com and access your library

Q: I haven't received my download email, what should I do?

Don't panic!

Check your spam/junk mail folder
Please check that you have used the correct email address.
Log in to your account - your products are available there
Contact us at support@the8shift.com if the problem persists.

Q: How many times can I download my products?

As many times as you like! There's no download limit. Your products remain accessible in your account for life.

Q: Can I download my products on multiple devices?

Yes! You can download and use your products on all your personal devices (computer, tablet, smartphone, e-reader).

Q: What happens if I lose my files?

No problem! Simply log in to your account and re-download your products for free, at any time.

Q: Do my downloads expire?

No! Your products remain accessible in your member area for life. You can download them whenever you want.

📱 Formats and compatibility

Q: What file formats do you offer?

Ebooks: PDF (compatible with all devices)
Audiobooks: MP3 or online streaming
Workbooks: PDF

Q: On which devices can I read your products?

Our products work on:

Computers (Windows, Mac, Linux)
Tablets (iPad, Android, Kindle)
Smartphones (iPhone, Android)
E-readers (Kindle, Kobo, etc.)

Q: Can I listen to audiobooks offline?

Yes! You can:

Download the MP3 files and listen to them offline
Or stream online (requires an internet connection)

Q: Do I need a special app?

No! PDFs can be opened with any PDF reader (Adobe Reader, web browser, etc.). MP3s can be played with any audio player.

👤 Account and member area

Q: Do I need to create an account to buy?

Yes, an account is required to access your digital library and manage your products.

Q: How do I create an account?

An account is automatically created for you with your first purchase. You can also create an account before purchasing by clicking on "Account" at the top of the page.

Q: I forgot my password, what should I do?

Click on "Forgot your password?" on the login page. You will receive an email to reset your password.

Q: Can I change my account information?

Yes! Log in to your account and go to "Settings" to change your email, password and other information.

💰 Refunds and returns

Q: Can I get a refund?

Due to the digital nature of our products, refunds are generally not possible once you have accessed the content. See our Refund Policy for exceptions.

Q: What if the product does not meet my expectations?

We encourage you to read the detailed descriptions and overviews before purchasing. If you have any questions about a product, please contact us before buying.

Q: What should I do if I have a technical problem with a file?

Contact us immediately at support@the8shift.com. If the problem is on our end (corrupted file, broken link), we will refund or replace the file.

🔒 Security and confidentiality

Q: Is my personal data protected?

Yes! We take security very seriously. See our Privacy Policy for full details.

Q: Can I share my products with other people?

No. Our products are licensed personally and are non-transferable. Sharing, distributing, or reselling our products is strictly prohibited and constitutes copyright infringement.

Q: Are my files protected?

Yes, all our downloads are secure and your links are personal and unique.

🌍 International delivery

Q: Do you deliver to my country?

Yes! Our digital products are available worldwide. There are no geographical restrictions.

Q: Are there any shipping fees?

No! Since our products are 100% digital, there are no shipping costs, regardless of your location.

Q: How long does delivery take?

Delivery is instant! You will receive your products within 5 minutes of payment confirmation.

📞 Support and contact

Q: How can I contact you?

You can contact us via:

Email: support@the8shift.com
Contact form on our website

Q: What are your support hours?

We respond to emails Monday through Friday, from 9am to 5pm (Eastern Time). We strive to reply within 24 hours.

Q: Do you offer support in French?

Yes! Our support is available in French and English.