Privacy Policy

Privacy Policy - The 8Shift

Last updated: November 2024

At The 8Shift, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and protect your information.

1. Information we collect

Information you provide to us:

• Account information: Name, email address, password
• Payment information: Securely processed by Shopify Payments and PayPal (we do not store your credit card information)
• Purchase history: Digital products purchased, transaction dates

Information collected automatically:

• Browsing data: IP address, browser type, pages visited
• Cookies: To improve your experience and remember your preferences
• Usage data: How you use our site and access your digital products

2. How we use your information

We use your data to:

• Processing your orders and delivering your digital products
• Manage your account and your member area
• Sending you order confirmations and download links
• Provide customer support
• Improving our products and services
• Sending you marketing communications (with your consent)
• Preventing fraud and ensuring security

3. Sharing your information

We never sell your personal data. We only share your information with:

• Shopify: Our e-commerce platform that hosts our store
• Payment processors: Shopify Payments, PayPal to process your payments securely
• Digital delivery services: Sky Pilot to manage access to your digital products
• Email services: To send you your confirmations and download links
• Analytics services: To understand how to improve our site (anonymized data)

4. Your rights

You have the right to:

• Access your personal data
• Correct your inaccurate information
• Delete your account and your data
• Export your data in a readable format
• You can object to the processing of your data for marketing purposes.
• Withdraw your consent at any time

To exercise these rights, please contact us at: privacy@the8shift.com

5. Security of your data

We implement security measures to protect your information:

• SSL encryption for all transactions
• Secure storage on Shopify's servers
• Limited access to personal data
• Regular security monitoring

6. Data retention

We retain your personal data for as long as necessary to:

• Providing you with access to your purchased digital products
• Comply with our legal obligations
• Resolving disputes and enforcing our agreements

7. Cookies

We use cookies to:

• Remember your preferences and your shopping cart
• Analyze website traffic
• Personalize your experience

You can disable cookies in your browser settings, but this may affect some site functionality.

8. International Transfers

Your data may be transferred and stored on servers located outside your country of residence, including in Canada and the United States (Shopify servers).

9. Minors

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

10. Changes to this policy

We may update this privacy policy. We will notify you of any significant changes by email or via a notification on our website.

11. Contact us

For any questions regarding this privacy policy:

• Email: privacy@the8shift.com
• Address: 1075 North Service Road West Unit 100 Pmb1045, Oakville, ON L6M 2G2, Canada

12. GDPR and local law compliance

If you reside in the European Union, you benefit from additional protections under the GDPR. We also comply with data protection laws in Canada, the United States, the United Kingdom, Australia, and New Zealand.